CX SOLUTIONS - UTILITIES
Differentiate in a commoditized utilities market & reduce churn
In the utility industry, where products are often interchangeable, exceptional service is the key to standing out. By leveraging AI-driven insights and a 360º customer view, you can enhance every interaction, from initial inquiry to post-service support.
Create dynamic loyalty programs, actively listen to your customers, and prioritize customer satisfaction to foster long-lasting relationships and reduce churn. Streamline your operations to make Customer Service your strongest competitive advantage, ensuring loyalty and satisfaction in a market of commoditized utilities.
Mastering the Utilities challenges with
Pobuca Experience Cloud
Listen to all of
your customers
Analyze customer feedback in real-time to understand their needs, preferences, and pain points, enabling proactive and personalized solutions.
Improve your
Customer Service
Streamline customer requests and use real-time data and performance metrics to pinpoint improvement areas and optimize team training for success.
Retain customers and
increase their loyalty
Turn customer retention into a key competitive advantage that significantly reduces churn, builds lasting loyalty, and fosters long-term and beneficial partnerships.
Pobuca Experience Cloud features
Omnichannel campaigns
Surveys
Increase awareness, streamline visitor experiences, and automate customer journeys. Engage across channels with targeted campaigns and real-time surveys to drive feedback and boost engagement.
360º customer
view
Collect customer data and track interactions across touchpoints to create unified profiles. Use real-time insights to deliver personalized experiences and make informed, data-driven decisions.
Customer
bService
Manage and track customer requests while ensuring SLA compliance. Equip support teams with the insights and tools to deliver prompt, effective service that exceeds expectations.
Voice of Customer
(VoC)
Analyze “dark data” across all touchpoints to uncover valuable insights, measure sentiment, identify recurring complaints, and understand customer needs for continuous service improvement.
Agent
coaching
Evaluate agent performance with data-driven insights, identify improvement areas, and provide targeted coaching to ensure consistent, and excellent customer interactions.
Knowledge
bBase
Use AI to automatically update your knowledge base from calls and communications, giving teams easy access to accurate, context-rich information for faster resolutions and consistent support.
Virtual
bagents
Provide 24/7 customer support with a virtual agent that handles complaints and service tickets, ensuring immediate help and addressing inquiries outside business hours.
Loyalty
bmarketplace
Turn interactions into rewards with a loyalty marketplace, letting customers earn points and redeem them for benefits, boosting loyalty and reducing churn.
Pobuca Experience Cloud benefits
Enhanced
b customer insights
Use a unified 360º view to analyze sentiment, track activity across channels, and gain insights that help proactively address issues and reduce churn.
Optimized
operations
Streamline customer journeys with omnichannel campaigns, surveys, and automated workflows, ensuring efficient, consistent interactions aligned with SLAs.
Empowered
bagents
Enhance agent productivity with AI-driven coaching, automated knowledge bases, and virtual agents, ensuring 24/7, data-driven customer support.
Increased
customer loyalty
Turn interactions into rewards with dynamic loyalty programs and a flexible marketplace, boosting retention and converting satisfaction into advocacy.
Elevated
b brand advocacy
Satisfied customers drive referrals and strengthen your market presence through superior service and personalized experiences in a commoditized utility market.
Testimonials
What our clients say.
