Agentic AI and the Future of CX – Isidoros Sideridis at the EIEP Customer Service Conference in Thessaloniki

At the Customer Service Conference by EIEP in Thessaloniki, on September 24th, 2025, Isidoros Sideridis, CEO of Pobuca, introduced the audience to the new era of Agentic AI. His keynote explored how autonomous AI agents move beyond the limits of Generative AI, acting as a digital workforce that orchestrates tasks, manages goals, and delivers results around the clock. 

Attendees witnessed a live demo of Zemark, Pobuca’s Agentic AI platform, and gained practical insights into how businesses can leverage Pobuca’s AI Adoption Consulting to turn AI into real customer value. The talk made clear that AI will not just accelerate existing processes—it will redefine what’s possible for customer experience.