Cyber Monday 2023: how to master the AI-shopping revolution
November 2, 2023
Retailers need to be ready to offer their customers the best online shopping experience possible, and one of the key
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Black Friday mystery solved: how to boost sales with data cleansing.
October 24, 2023
Data cleansing is especially important for retailers during Black Friday, as they have to handle massive amounts of data from…
5 ways that speech analytics revolutionize call centers
October 18, 2023
Understanding the current situation of call centers and identifying areas for improvement is essential for recognizing the….
Celebrating CX Day: 10+1 innovative ideas for Customer Experience enthusiasts
September 29, 2023
Celebrate CX Day and make it a memorable event that not only engages your team but also leaves a lasting
How CX plays a vital role in Healthcare
September 26, 2023
The healthcare industry, like any other, is not immune to the rising expectations of patients who demand personalized, convenient, and
7 possible ways AI will change the CX game for financial services
September 22, 2023
In this exciting era, several AI trends are poised to reshape the landscape of CX, offering enhanced personalization, convenience, and…
Loyalty Marketplaces: A Comprehensive Guide
September 1, 2023
If you want to know how Loyalty rewards program can offer a better customer experience , this guide is meant
7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7
Do I need a CX manager for my business?
July 14, 2023
Having CX professionals in corporations can bring many benefits to both customers and businesses. Some of these benefits are:
Customer Experience or Customer Satisfaction? What’s the difference?
June 23, 2023
Discover the importance of customer experience (CX) and customer satisfaction (CSAT) in business, as well as their key differences.
Debunking 13 myths about customer Loyalty and Loyalty programs
June 19, 2023
Let’s discover the truth behind Loyalty & Loyalty programs, as well as some hard facts that can help creating the
User Experience (UX) vs. Customer Experience (CX): key differences
June 2, 2023
Learn how CX & UX vary in scope, goals, and approaches, and how they both contribute to enhancing overall customer