Why brands cannot ignore Customer Experience
July 15, 2022
Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business
Blog
Does the retail industry need sentiment analysis?
June 15, 2022
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same
Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor
May 12, 2022
In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
Pobuca Experience Cloud can turn you into a CX leader
April 20, 2022
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC); the right survey or is there more into it?
March 18, 2022
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
Unstructured data: the hidden treasure for retailers
March 10, 2022
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
How AI can help retailers to upgrade CX
February 25, 2022
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global
6+1 CX opportunities for retailers
February 17, 2022
From pandemic-related in-store shopping restrictions and supply chain issues to creating new experiences for the customers, the last couple of
Upscale Customer Experience with Loyalty marketplaces
February 9, 2022
It is no secret that we are moving past the time where a single platform selling a single range would
Holidays are coming and a great CX is the perfect gift for your customer
December 23, 2021
Having Black Friday and Cyber Monday only just left us, winter holidays are right around the corner
Yes, even the perfect Black Friday can backfire; check out why
November 24, 2021
Black Friday is right around the corner, and you are trying to decide how to squeeze the most out of
Loyalty marketplace- the next big thing
November 16, 2021
A long-lasting tradition is about to change. It’s certainly no secret that loyalty programs are one of the best ways