In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global
From pandemic-related in-store shopping restrictions and supply chain issues to creating new experiences for the customers, the last couple of
It is no secret that we are moving past the time where a single platform selling a single range would
Having Black Friday and Cyber Monday only just left us, winter holidays are right around the corner
Black Friday is right around the corner, and you are trying to decide how to squeeze the most out of
A long-lasting tradition is about to change. It’s certainly no secret that loyalty programs are one of the best ways
Yes, you might have a truly great product or a service that brings real value to your customers’ lives.
It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with
