CX optimization is great, but just one side of the story
October 31, 2022
How Decision Intelligence (DI) has arrived to support, augment and automate business decisions.
Isidoros’ blogposts
The AI tsunami will dominate the workplace
July 30, 2022
There are 3 types of AI that, besides their own functionalities, serve also as as basis of its development stages
AI-powered Customer Service
June 9, 2022
Today, advances in technology are once again transforming customer engagement capabilities and service delivery models. And this time, it’s about
Listening up to your customers
May 18, 2022
Being a good listener can build mutual trust and confidence, being amongst the most valued skills in both personal and
Incorporating AI ethics
April 5, 2022
It was 2018 when we started working on our new statement of purpose for Pobuca. The very same year where
The gender equation; time to revisit or maybe first do the maths?
March 4, 2022
“My demand as a woman is that my difference be taken into account so that I am not forced to