Pobuca hosted the 2nd CX Ninjas community physical event about shaping CX with a human touch & AI
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Inspiring speeches to explore how AI and empathy can coexist to shape more meaningful, future-ready customer experiences.
On March 20th, Pobuca, with the distinctive support of ΕΙΕΠ, hosted the second in-person event of the CX Ninjas community at Ktima Diamond titled “AI with heart: shaping CX with a human touch”. The event brought together forward-thinking professionals to explore the evolving role of AI in customer experience.
The agenda blended emotional intelligence, ethical dialogue, future trends, and practical automation strategies—focusing on balancing innovation with human connection in the age of intelligent CX.