CX SOLUTIONS - INSURANCE

Create a seamless
customer journey & boost your insurance sales

A house, cars, and umbrellas symbolizing the insurance industry.

Connect your customers, employees, products, and operations, and listen to customer’s voice through several touchpoints (ie chatbots, agents, etc). and process your big data through AI algorithms with insights into your customer’s experience and members’ journey. 

A house, cars, and umbrellas symbolizing the insurance industry.

Mastering the Insurance challenges
with Pobuca Experience Cloud

Grow customer
retention

Insurance companies need to increase renewals and prevent customers from switching to competitors.

Retain customers &
increase their loyalty

Rewarding customers in an industry with low-profit margins can be very challenging. 

Elevate customer
experience

Provide excellent customer service and seamless procedures through all touchpoints.  

 

Pobuca Experience Cloud features

Loyalty program

Unified customer profiles, points & rewards management, personalized communications & gamification elements. Upgrade the Customer Experience that you are offering and monitor it across all touchpoints (Mobile App / Website / Agencies/Brokers). 

Insights

Access results of advanced customer analytics. Predict behaviors, run targeted campaigns with personalized content, and increase the company’s revenue.

Digital marketplace

Create a digital marketplace where the customer may be rewarded in a wide network of 3rd partners. Ensure that all processes and data are secure and GDPR compliant 

Measure CX

Listen to the customer’s voice through several touchpoints (ie chatbots, agents, etc). Evaluate call agents’ performance in terms of interaction, offered experience, and empathy, and improve customer service. 

Pobuca Experience Cloud benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.

Improved
ROI

Optimize your processes for a good return on investment for your organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.

Testimonials

What our clients say.

Notos logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
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