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CX SOLUTIONS - PHARMA

Transform the Pharma with
AI-driven Customer Experience

The pharma industry.

Pharmaceutical companies today face challenges that extend far beyond drug discovery. With escalating regulatory demands, complex global supply chains, and mounting pricing pressures, traditional approaches to customer engagement are no longer enough. These challenges require a smarter, more efficient strategy.

Pobuca Experience Cloud is an AI-driven platform that collects and analyzes customer interactions across various touchpoints, helping businesses make data-driven decisions to solve challenges and drive long-term revenue growth.

Talk to Sales
The pharma industry.

Mastering the Pharma challenges with
Pobuca Experience Cloud

Escalating
regulatory demands

Navigating increasingly complex regulations requires agile, compliant processes to ensure adherence without sacrificing efficiency.

Complex global
supluy chains

Managing multi-layered supply chains demands real-time data and coordination to avoid disruptions and maintain product availability.

 

Pricing
pressures

Rising pricing pressures from various stakeholders require innovative strategies to maintain profitability while remaining competitive.

Pobuca Experience Cloud features

 360º customer
view

Combine data from all touchpoints—transactional records, customer service logs, marketing campaign actions, and more—into one unified platform.

Actionable
insights

Use AI-powered analytics to convert raw data into actionable meaningful insights, identifying trends and opportunities that matter to your business.

Predictive
banalytics

Recognize emerging patterns, segment your customer base, and forecast their future behaviors to stay ahead of market changes and competition.

Voice of Customer
(VoC)

Tap into “dark data” from emails, chats, call centers, and social media to better understand customer sentiment to update and refine your strategy.

Tailored
communication

Design personalized outreach and automated campaigns that meet individual customer needs, and preferences, and drive higher loyalty and sales.

Real-time
dashboards

Monitor key performance indicators with live, customizable dashboards and automated reporting that help you respond quickly to operational challenges.

Built on
Microsoft platformsb

Leverage the security and scalability of Dynamics 365, Power BI, and Microsoft 365 to ensure data integrity and compliance with industry standards.

Long-term success
for your businesssb

Adapt swiftly to global market uncertainties with a flexible cloud-based solution that easily scales as your business grows.

How can Pobuca Experience Cloud help you?

Integration
and analysis

Consolidate customer data from every channel for a complete picture of your market.

Engagement
with precision

Deliver personalized, data-driven campaigns that improve customer satisfaction and retention.

Operation
optimization

 Streamline workflows and reduce costs with real-time insights and automation.

Testimonials

What our clients say.

Notos logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO